Refund & Cancellation Policy

The consultation fee is paid by you directly to the Registered Migration Agent's (RMA) connected payment account via Stripe Connect. The RMA is the supplier of the professional consultation. OhMyVisa provides the technology and booking service and may receive a referral or website fee in connection with the booking.

You may reschedule your consultation to another available time using the link in your confirmation email. Rescheduling must be completed at least 24 hours before your scheduled appointment time. Because your consultation is booked directly with an professional practitioner, rescheduling requests made less than 24 hours before the appointment may not be accommodated or may be subject to the practitioner’s own cancellation terms.

Refund eligibility depends on when you cancel and is processed through the professional practitioner's connected payment account:

• More than 24 hours' notice: You will receive a full refund of the professional consultation fee if you cancel at least 24 hours before your scheduled appointment.
• Less than 24 hours' notice (or No-Show): Cancellations made within 24 hours of the appointment, or failure to attend the consultation without notice, are not eligible for a refund of the professional fee, as the practitioner has reserved this time specifically for you.

Because payments settle directly to the professional’s account, refunds are initiated against that account. OhMyVisa can facilitate the technical request for the refund through our website, but the Registered Migration Agent or Legal Practitioner is the legal merchant of record for the professional consultation fee.

If your RMA cannot attend the scheduled consultation and a suitable alternative time or replacement cannot be arranged, you are entitled to a full refund of the consultation fee.

Nothing in this policy limits any rights you have under the Australian Consumer Law that cannot be excluded, including guarantees that services will be provided with due care and skill.

To change your appointment time, we recommend using the reschedule link provided in your original booking confirmation email.

Contact hello@ohmyvisa.com.au with your booking details. OhMyVisa aims to action cancellation requests within 1 to 2 business days. Once an eligible refund is initiated against the practitioner's payment account, please allow 5 to 10 business days for the funds to appear on your original payment method, depending on your bank's processing times.